Help and Contact

Lab2go is a small platform. The quickest way to reach us is an email to hello@lab2go.net . Here is what you can take care of yourself without getting in touch.

Account and sign-in

If you cannot sign in or cannot find your account, write to us at hello@lab2go.net and tell us the email address you registered with.

Subscription and cancellation

You end the Pro subscription of the web app after signing in under Settings, Membership, “Cancel subscription”. The cancellation takes effect at the end of the paid term: for the monthly plan at the end of the month, for the yearly plan at the end of the paid year. Until then you keep Pro.

If you subscribed through the App Store or Google Play, you manage the subscription there, in the subscription settings of your account.

Your data

In the app you can export your data as a file and delete your account. How we process data is described in the privacy policy. For access, rectification, erasure and your other rights, write to us at hello@lab2go.net .

Reporting errors and giving feedback

With “Give feedback” in the footer of this website you send us a message, with a screenshot or screen recording if you wish. Please do not include any health data.

For errors in the apps, write to us at hello@lab2go.net and tell us which app, which device and what happened.

Medical notice

Lab2go automatically compares lab values with reference ranges. This is not a diagnosis and does not replace a medical assessment. In case of acute symptoms or an emergency, contact your doctor or call the emergency number 112.

Last updated: October 5, 2026